WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect personal information about you, directly from you, when you use our websites, over the telephone, by letter or by e-mail. You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or carry out a transaction that you have requested. Personal information collected by us may include, but is not limited to, your name, title, company name, email address, telephone number, postal or physical address and product preferences. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. In most circumstances, you can use our websites without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to certain information, products or services.
HOW DO WE USE PERSONAL INFORMATION?
We use your personal information for the following purposes:
• to ensure you receive the best products and services from us;
• to reply to your queries;
• to verify your identity;
• to provide you with information or services;
• to inform you of our promotions, offers or other information we consider you would be interested in;
• to comply with relevant laws and regulations (including the Privacy Act);
• for any specific purpose which we notify you of at the time your personal information is collected; and
• for our administrative purposes
HOW DO WE STORE PERSONAL INFORMATION?
Where we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We may hold your personal information securely onsite at Chesters Plumbing and Bathroom Centre Limited, 45 Portage Road, New Lynn, Auckland, 0600, New Zealand or at our other offices and storage facilities or by using a cloud services provider (whether in New Zealand or overseas).
No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.
If you have registered login access to secure parts of a Chesters website, your account information is password protected. We recommend you do not share your password with anyone.
HOW CAN YOU ACCESS & CHANGE YOUR INFORMATION?
Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to request access to that information or to obtain our confirmation of whether we hold that information.
If we are unable to provide you with access to your personal information, we will provide you
with reasons for the refusal, in accordance with the requirements of the Privacy Act.
It is important to us that your personal information held by us is accurate, complete, and current. Under the Privacy Act, you have rights to request correction of your personal information.
To request access to, or correction of, your personal information held by us, to make a complaint about a breach of your privacy rights or to make enquiries about collection or use of your personal information you may contact our Privacy Officer at firstname.lastname@example.org
Chesters Plumbing & Bathroom Centre Limited
45 Portage Road
DO WE SHARE OR DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your personal information to our employees, contactors and/or related bodies corporate, in accordance with the Privacy Act.
We will disclose personal information about you (including your identity) to a third party if we have your permission, are required to do so in the course of legal proceedings or other investigations, or if we determine that the disclosure is necessary in connection with a complaint regarding your use of any Chesters website.
FOR HOW LONG DO WE HOLD PERSONAL INFORMATION?
We will keep your personal information for only as long as is necessary to achieve the purpose(s) for which we collected it.
LINKS TO OTHER WEBSITES
Chesters websites may contain links to other websites for your convenience and information. These other websites may be operated by companies not affiliated with us. Linked websites may have their own privacy statement, which we strongly suggest you review if you visit these other websites.
We are not responsible for the content or any websites that we do not control, any use of those websites or the privacy practices of those businesses.
WHAT ARE COOKIES & DO WE USE THEM?
You do not have to accept cookies and you can set up your browser to notify you when you receive cookies. This will give you the opportunity to decide whether or not to accept the cookies. If you choose to disable cookies, you may not be able to access certain features of our websites.
WHAT IS AUTOMATED COLLECTION?
When you visit our websites, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
• the internet protocol address and host name used by your computer to connect to the website;
• the operating system and the browser your computer uses;
• the search engine or inbound hyperlink you used to reach the website;
• the date, time and duration of your visit; and
• the pages viewed by you.
NOTIFIABLE PRIVACY BREACH
If we become aware that there has been a privacy breach that has caused or is likely to cause you serious harm (a notifiable privacy breach), in accordance with the Privacy Act we will notify the Privacy Commissioner and you (individually or by public notice), unless we are not required to notify you because specific exceptions (including but not limited to your health or safety, the health or safety of another person, national security or law enforcement) in the Privacy Act apply or we are required to delay notifying you because notification or public notice may have risks for the security of the personal information we hold that outweigh the benefit of notifying you.
WHO CAN YOU CONTACT FOR FURTHER INFORMATION?
Chesters Plumbing & Bathroom Centre Limited
45 Portage Road