It’s important for us to ensure you are happy with your purchase and the delivery of your new bathroomware.

Cancelling Your Order
If you wish to cancel your online order, please contact us as soon as possible. If you cancel before your order is dispatched, you will receive a full refund. However, if the goods have already been sent, but you have not received them at the time of cancellation, we will refund you the cost of the product but not the delivery fee.

Returning Your Order
You may return goods within 30 days, provided they are in their original, resaleable condition, which includes the original packaging. It is your responsibility to return the goods along with the printed purchase details to your nearest Chesters Branch. Please note, due to health and safety reasons, we are unable to accept returns on toilet seats and toilet seat hinge covers once they have been opened. 

If the returned item meets the above policy, we will refund you the cost of the product, excluding the delivery fee.

Warranties and Faulty Product
All goods sold by Chesters are covered by the Manufactures Warranty. Please contact us or your nearest Chesters Branch if you have a faulty product and we will advise how best to activate the Manufacturer’s Warranty. Most Manufacturers have strict claim guidelines which may void the Warranty if the correct process is not followed.
Where it applies, The Consumer Guarantees Act 1993 sets out minimum standards for goods sold by Chesters Plumbing and Bathroom Centre Ltd. In the event that goods sold are deficient or are faulty, we have the obligation to repair, replace or refund.

For more detailed information please view our Terms of Trade.